Refund Policy

Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
GENERAL TERMS AND CONDITIONS (GTC)
www.palmachocolate.com - effective as of the following date: 2026-03-20

Preamble
Welcome to our website. Thank you for choosing us for your purchase. Your trust in us is much appreciated.
This Webshop GTC has been prepared with the generator of Fogyasztó Barát ÁSZF.
Should you have any questions regarding these General Terms and Conditions, the use of the website, specific
products, the purchase process, or should you wish to discuss your individual needs with us, please contact our staff
at the contact details provided below!
Imprint: Data of the Service Provider (Seller, Business)
Name: PALMA Trading Kft.
Registered seat: Back Bernat u. 1, 6728 Szeged, Hungary
Mailing address: Back Bernat u. 1, 6728 Szeged, Hungary
Registering authority: Szegedi Törvényszék Cégbírósága
Company registration number: 06-09-030408
Tax number: HU23463082
NÉBIH authorization number: AA5785814
Represented by: Csapo, Mark
Phone number: +36 20 555 2020
You can also contact us here: +36 70 424 1400
E-mail: info@palmachocolate.com
Website: http://www.palmachocolate.com
Bank account number: BE68967166381234
SWIFT code: TRWIBEB1XXX
Data of the Hosting Service Provider
Name: DotRoll Kft.
Registered seat: 1148 Budapest, Fogarasi út 3-5
Contact details: (06 1) 432 3232 support@dotroll.com
Website: https://dotroll.com/
Definitions
Product: movable goods offered on the Website and intended for sale on the Website, including goods containing
digital elements.
Product containing digital elements: movable things that include or are linked to digital content or digital services in
such a way that the Product would not be suitable for its intended purposes without the digital content or the digital
services concerned
Parties: the Seller and the Buyer jointly
Consumer: acting for purposes outside of his independent occupation and economic activity a natural person who
1. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
buys, orders, receives, uses, utilizes or is related to goods Recipient of commercial communication, offer. Rules for
the Conciliation Board in its application - on the online settlement of consumer disputes, as well as Regulation
2006/2004/EC and 524/2013/EU of the European Parliament of 21 May 2013 amending Directive 2009/22/EC with
the exception of the application of the Council Decree - in addition to the above, it is considered a consumer acting
for purposes outside of his independent occupation and scope of economic activity, separately civil organization
according to law, church legal entity, apartment building, housing cooperative that buys goods, order, receive, use,
use, or commercial communication or offer related to the goods addressee. Within the internal market, based on the
buyer's nationality, place of residence or place of establishment with unjustified territory-based content restrictions
and other forms of discrimination on action against, and the 2006/2004/EC and (EU) 2017/2394 regulations, as well
as of the European Parliament and of the European Parliament and for the purposes of Council Regulation
[hereinafter: Regulation (EU) 2018/302], a consumer is considered in addition to the above, a company that is
considered a customer according to Regulation (EU) 2018/302
Consumer contract: a contract where one of the parties qualifies as a consumer
Digital content: data produced or provided in digital form
Functionality: the ability of the Product containing digital elements, digital content, or a digital service to fulfil its
intended purposes
Manufacturer: the producer of the Product or, in the case of imported Products, the importer who brings the Product
into the territory of the European Union, or any other person who present themselves as manufacturer by indicating
their name, trademark or other distinguishing mark on the Product
Interoperability: the ability of the Product containing digital elements, digital content, or a digital service to
cooperate with hardware and software different from those which are normally used with the same type of Product,
digital content, or digital services
Compatibility: the ability of the Product containing digital elements, digital content, or a digital service to cooperate,
without the need for conversion, with hardware and software different from those which are normally used with the
same type of Product, digital content, or digital services
Website: this website serving the purpose of concluding the contract
Contract: a sales contract concluded between the Seller and the Buyer by using the Website and electronic mail
Durable medium: any device that enables the consumer or the Business to store the data addressed to them
personally, in a manner that makes the data accessible in the future, for a period appropriate with regard to the
purpose of the data, and to display the stored data in an unchanged form
Device enabling distance communication: a device that is suitable for making a contract statement, for the purpose
of concluding a contract, without the physical presence of the parties. In particular, such device is an addressed or
unaddressed form, a standard letter, an advertisement published in a press product with an order form, a catalogue,
phone, fax, or device providing internet access
Distance contract: a consumer contract that is concluded within the framework of a distance selling scheme
organised for the provision of Products and services under the contract, without the simultaneous physical presence
of the parties, in a manner where the contracting parties only use a device that enables distance communication for
the purpose of concluding the contract
Business: a person acting within the scope of their profession, occupation, or business activity
Buyer/you: a person making a purchase offer, and entering into a contract via the Website
Seller: Person entering into a contract by placing a call for tenders through the Website
Guarantee: in the case of contracts concluded between the consumer and the Business (hereinafter: consumer
contract),
1. commercial guarantee for the performance of the contract, undertaken voluntarily by the Business for the
proper performance of the contract, beyond or in the absence of any obligation prescribed law, and
2. mandatory legal guarantee,
2. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
in accordance with the Civil Code of Hungary
Purchase price: consideration payable for the Product and for the provision of digital content.
Relevant laws
As regards the Contract, the provisions of Hungarian laws and regulations are governing, including but not limited
to the following:
Act of CLV 1997 on consumer protection
Act CVIII of 2001 on certain issues of e-commerce services and information society services
Act V of 2013 on Civil Code of Hungary
Government Decree 151/2003 (IX.22.) on mandatory warranty for durable goods
Ministry of Justice Decree 10/2024. (VI.28.) on the definition of consumer durables covered by a mandatory
warranty
Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and companies
Decree 19/2014. (IV.29.) of the Minister for National Economy on the procedural rules for administering
warranty and guarantee claims concerning durable goods sold under contracts between consumers and
companies
Act LXXVI of 1999 on copyright
Act CXII of 2011 on informational self-determination and the freedom of information
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018
on addressing unjustified geo-blocking and other forms of discrimination based on customers’ nationality,
place of residence or place of establishment within the internal market and amending Regulations
2006/2004/EC and (EU) 2017/2394 and Directive 2009/22/EC
REGULATION (EU) 2016/679 OF THE PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection
of natural persons with regard to the processing of personal data and on the free flow of such data and on
the repeal of Regulation 95/46/EC (General Data Protection Regulation)
Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts for the purchase of goods, the
provision of digital contents and digital services between consumers and a companies
Scope and acceptance of the GTC
The content of the contract concluded between us is determined, in addition to the provisions of the relevant binding
laws, by these General Terms and Conditions (hereinafter: GTC). Accordingly, this GTC lays down the rights and
obligations of you and us, the conditions of the conclusion of the contract, the deadlines for performance, the terms
and conditions of delivery and payment, the rules of liability, and the conditions of exercising the termination rights.
The technical information necessary for the use of the Website not included in this GTC will be provided by the
additional information available on the Website.
Before placing your order, you are required to familiarize yourself with the provisions of the present GTC.
Language and form of the Contract
The language of the contracts concluded under this GTC is English.
The contracts concluded under this GTC shall not be considered written contracts, and such contracts will not be
filed by the Seller.
Prices
Prices are in HUF, including 27% VAT. The Seller may modify the prices from time to time due to business policy
reasons. Such modification of prices shall not cover contracts already concluded. If the Seller has indicated the
3. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
price incorrectly, and an order has been received for the concerned Product, but the parties have not yet concluded a
contract, the Seller will act pursuant to the section under the heading “Procedure in the event of incorrect price”
herein.
Procedure in the event of incorrect price
The following shall be considered a manifestly incorrect price:
A price of HUF 0,
a price reduced by a discount, but incorrectly indicated in comparison to the correct discount percentage
listed next to the correct original price (e.g.: in the case of a Product priced at HUF 1,000, instead of the
correct HUF 800, the Product is incorrectly offered for HUF 500, which is reduced based on an incorrect
calculation and not in accordance with the percentage).
In the event of such an incorrect price being indicated, the Seller offers the option of purchasing the Goods at the
real price, with which information the Buyer may decide whether to order the Goods at the real price or not to use
this option, in which case no contract shall be concluded between the Parties.
Complaint management and remedies
The consumer may submit consumer objections related to any Product or to the Seller’s activity at the contact
details below:
Has the consumer a warranty claim related to the Goods or the behavior of the Seller, the complaint about the
activities or omissions of the Seller can be submitted at the contact details and methods below:
In writing via the following website: http://www.palmachocolate.com
In writing via the following email address: info@palmachocolate.com
In writing by post: Back Bernat u. 1, 6728 Szeged, Hungary
Personally by phone at the following number: +36 20 555 2020
The consumer may submit a complaint to the Business verbally or in writing, concerning the conduct, activities or
omissions of the Business, or a person acting on behalf or for the benefit of the Business, which is directly related to
the distribution or sale of Products to consumers.
The Business is obliged to investigate a complaint submitted verbally without delay and provide a remedy where
necessary. If the consumer is not satisfied with the way the complaint was addressed or if the complaint cannot be
investigated immediately, the Business is obliged to take record of the complaint and its position in relation to it
without delay, and, in the case of a complaint submitted in person, hand over a copy to the consumer on the spot. If
the verbal complaint was submitted by phone or using any other electronic communication services, the record,
along with a substantive response, must be sent to the consumer within 30 days at the latest, in accordance with the
provisions laid down for the obligation to respond to written complaints. Otherwise, the Seller shall act in relation to
written complaints as follows. Unless a directly applicable legal act of the European Union provides otherwise, the
Business shall send a substantive response to written complaints within thirty days of their receipt and take
measures to communicate it. A shorter deadline may be established by any law or regulation, a longer deadline may
only be established by an act. If a complaint is rejected, the Business must state the reasons serving as grounds to
the rejection. The Business must assign a unique identification number to each verbal complaint communicated by
phone or using an electronic communication service.
If the complaint is rejected, the Seller must inform the consumer in writing that depending on the nature of the
complaint, which authority or conciliation body can initiate the procedure..
The information must also include the competent authority and the consumer's place of residence the headquarters
of the conciliation board in your place of residence, telephone and internet contact details, and its mailing address.
The information must also cover whether the company has done a General declaration of submission related to
4. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
Conciliation Board decision.
If we reject your consumer complaint, you are entitled to your place of residence to contact the local competent
authority or the Conciliation Board indicated by you in the application.
The conciliation board - unless the consumer requests a personal hearing - the hearing without personal presence,
by means of an electronic device providing simultaneous sound and image transmission held online (hereinafter:
online hearing). The company has an obligation to cooperate in the conciliation board procedure within the
framework, we are obliged to submit our response within the time limit to the invitation of the conciliation board to
be sent to the conciliation board. On the online settlement of consumer disputes, as well as the of May 21, 2013
amending Regulation 2006/2004/EC and Directive 2009/22/EU Except for the application of European Parliament
and Council Regulation 524/2013/EU, the company is obliged to ensure the participation of a person authorized to
establish a settlement at the hearing. At an online hearing, the representative of the company authorized to create a
settlement must participate online. If the consumer requests a personal hearing, the business will establish a
settlement his authorized representative must at least participate in the hearing online.
If the consumer dispute between the Seller and the consumer does not become settled in the course of the
negotiations, the following remedies are available to the consumer:
Consumer protection procedure
A complaint can be lodged with the consumer protection authorities. If the consumer notices a violation of their
consumer rights, they are entitled to lodge a complaint with the authority with competence on the basis of their
place of residence or place of stay. After evaluating the complaint, the authority decides whether to conduct a
consumer protection procedure. The tasks of administrative authorities at first instance are carried out by the
capital-city and county Government Offices with competence on the basis of the consumer’s place of residence or
place of stay, the list of which is available here: https://www.kormanyhivatalok.hu/
Court proceedings
The customer is entitled to initiate court proceedings to assert their claim arising from a consumer dispute in the
framework of civil proceedings, in accordance with Act V of 2013 on the Civil Code of Hungary and with the
provisions of Act CXXX of 2016 on the Code of Civil Procedure.
Conciliation Body proceedings
If we reject your consumer complaint, you have the right to appeal to the competent authority of your place of
residence, or to the Conciliation Board indicated by you in the application. The condition for initiating the procedure
of the conciliation body is that the consumer directly attempts to settle the dispute with the concerned business.
The conciliation board - unless the consumer requests a personal hearing - holds the hearing online without personal
presence and via an electronic device that provides simultaneous audio and video transmission (hereinafter: online
hearing).
The company has an obligation to cooperate in the conciliation board procedure, within the framework of which we
are obliged to send our response to the conciliation board's invitation within the deadline. With the exception of the
application of Regulation 524/2013/EU of the European Parliament and of the Council of 21 May 2013 on the online
settlement of consumer disputes and the amendment of Regulation (EC) 2006/2004 and Directive 2009/22/EC, the
company is entitled to create a settlement at the hearing is obliged to ensure the participation of a person. In the
online hearing, the representative of the company authorized to create a settlement must participate online. If the
consumer requests a personal hearing, the company's representative authorized to create a settlement must at least
participate in the hearing online.
More information on the Conciliation Bodies is available here: http://www.bekeltetes.hu
More information on the Conciliation Bodies with territorial competence is available here:
https://bekeltetes.hu/index.php?id=testuletek
5. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
Contact details of certain territorially competent Conciliation Bodies:
Conciliation Body of Budapest
Address: Budapest
Jurisdiction: Budapest
Contact:
Address: 1016 Budapest, Krisztina krt. 99. I. em. 111.
Post address: 1253 Budapest, Pf.:10.
Phone: 06-1-488-2131
E-mail: bekelteto.testulet@bkik.hu
Website: bekeltet.bkik.hu
Conciliation Body of Baranya County
Address: Pécs
Jurisdiction: Baranya County, Somogy County, Tolna County
Contact:
Address: 7625 Pécs, Majorossy I. u. 36.
Phone: 06-72-507-154
E-mail: info@baranyabekeltetes.hu
Website: baranyabekeltetes.hu
Conciliation Body of Borsod-Abaúj-Zemplén County
Address: Miskolc
Jurisdiction: Borsod-Abaúj-Zemplén County, Heves County,
Nógrád County
Contact:
Address: 3525 Miskolc, Szentpáli u. 1.
Phone: 06-46-501-090
E-mail: bekeltetes@bokik.hu
Website: bekeltetes.borsodmegye.hu
Conciliation Body of Csongrád-Csanád County
Address: Szeged
Jurisdiction: Békés County, Bács-Kiskun County, CsongrádCsanád County
Contact:
Address: 6721 Szeged, Párizsi krt. 8-12.
Phone: 06-62-554-250/118
E-mail: bekelteto.testulet@cskik.hu
Website: bekeltetes-csongrad.hu
Conciliation Body of Fejér County
Address: Székesfehérvár
Jurisdiction: Fejér County, Komárom-Esztergom County,
Veszprém County
Contact:
Address: 8000 Székesfehérvár, Hosszúsétatér 4-6.
Phone:06-22-510-310
E-mail: bekeltetes@fmkik.hu
Website: www.bekeltetesfejer.hu
Conciliation Body of Győr-Moson-Sopron County
Address: Győr
Jurisdiction: Győr-Moson-Sopron County, Vas County, Zala
County
Contact:
Address: 9022 Győr, Szent István út 10/a.
Phone: 06-96-520-217
E-mail: bekeltetotestulet@gymskik.hu
Website: bekeltetesgyor.hu
Conciliation Body of Hajdú-Bihar County
Address: Debrecen
Jurisdiction: Jász-Nagykun-Szolnok County, Hajdú-Bihar County,
Szabolcs-Szatmár-Bereg County
Contact:
Address: 4025 Debrecen, Vörösmarty u. 13-15.
Phone: 06-52-500-710
E-mail: bekelteto@hbkik.hu
Website: hbmbekeltetes.hu
Conciliation Body of Pest County
Address: Budapest
Jurisdiction: Pest County
Contact:
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2.
Phone: 06-1-792-7881
E-mail: pmbekelteto@pmkik.hu
Website: panaszrendezes.hu
Conciliation Body proceedings in the case Buyers not qualifying as consumers
Rules for the Conciliation Board in its application- on the online settlement of consumer disputes, as well as
Regulation 2006/2004/EC and 524/2013/EU of the European Parliament of 21 May 2013 amending Directive
2009/22/EC with the exception of the application of the Council Decree- in addition to the above, it is considered a
consumer acting for purposes outside of his independent occupation and scope of economic activity, separately
civil organization according to law, church legal entity, apartment building, housing cooperative that buys goods,
order, receive, use, use, or commercial communication or offer related to the goods addressee, furthermore, a micro,
6. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
small or medium-sized enterprise (hereinafter collectively: an SME) which uses a public service, or which, within the
framework of retail activity as defined by the Act on Trade, purchases, uses or otherwise utilises a product, or is the
addressee of commercial communications or offers relating to the product.
Within the internal market, based on the buyer's nationality, place of residence or place of establishment with
unjustified territory-based content restrictions and other forms of discrimination on action against, and the
2006/2004/EC and (EU) 2017/2394 regulations, as well as of the European Parliament and of the European
Parliament and for the purposes of Council Regulation [hereinafter: Regulation (EU) 2018/302], a consumer is
considered in addition to the above, a company that is considered a customer according to Regulation (EU)
2018/302.
Copyrights
Pursuant to paragraph (1) of section 1 of Act LXXVI of 1999 on copyright (hereinafter: Copyright Act), the Website
qualifies as copyrighted material, therefore all and any parts are protected by copyright. In line with paragraph (1) of
section 16 of the Copyright Act, the unauthorised use of graphics and software solutions, computer programs of the
website, or the use of any application that can be used to modify the website or any part of it is prohibited. Any
material from the website and its database may be used, even with the written consent of the rightsholder, only with
reference to the website and with the indication of the source. The rightsholder is: PALMA Trading Kft.
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Severability, code of conduct
Should any section of the GTC be legally incomplete or ineffective, the remaining sections of the contract will
nonetheless remain valid, and the relevant laws shall apply instead of the ineffective or incorrect part.
The Seller does not have a code of conduct in accordance with the act on the prohibition of unfair commercial
practices against costumers.
Information on the operation of the Product containing digital elements and on
the applicable technical protective measures
The accessibility of the servers providing data on the website is over 99.9% per year. The entire data content is
regularly backed up, so in the event of a problem, the original data content can be restored. The data displayed on
the Website are stored in MSSQL and MySQL databases. Sensitive data is stored with an appropriate level of
encryption, and hardware support built into the processor is used to encode it.
Information on the essential properties of the Products
Information on the essential properties of the Products available for purchase on the Website is provided in the
description of each Product.
Correction of errors in data entry – Responsibility for the accuracy of the data
provided
During the order process, before finalizing your order, you can change the entered data at any time (by clicking the
back button in the browser, the previous page will open, so the entered data can be corrected even if you have
already moved to the next page). Please note that it is your responsibility to ensure the accuracy of the data you
enter, as the Products will be invoiced and delivered based on the data provided by you. Please note also that an
7. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
incorrectly entered email address or the entirety of the storage space connected to the mailbox may result in the
failure of the delivery of the confirmation and may prevent the conclusion of the contract. If the Buyer has finalized
the order and discovers an error in the provided data, they must initiate the modification of the concerned order as
soon as possible. The Buyer may indicate the intent to modify the incorrect order by email sent from the email
address provided by the Buyer upon placing the order or by phone.
Use of the Website
The purchase is not subject to registration.
Selecting the Products
By clicking on the product categories on the Website, you can select the desired product family and the individual
Product within it. By clicking on each product, you will find the photo, item number, description, and price of the
Product. Upon purchase, you must pay the price indicated on the website.
Adding Products to the cart
After selecting the Product, you may place items, in the desired quantity, in your cart by clicking on the “Add to cart”
button, without the obligation to purchase or pay, as adding Products to the cart does not qualify as an offer.
We recommend that you place the Products in the cart even if you are not sure whether you want to buy the
particular Products or not, because this will give you an overview of the items you selected at the given moment and
you may display and compare them on your screen by a single click. The content of the cart can be modified freely
until the order is finalized – until clicking on the “Submit order” button –, that is, you may remove items from or place
additional items into the cart at will, or you may modify the quantity of the items.
If you add the selected Product to the cart, a separate window will pop up saying “Product has been added to your
cart”. If you do not wish to select any more items, please klick on the “Go to cart” button. If you wish to view the
selected Product again or to add more products to the cart, please click on the “Back to products” button.
Viewing the cart
During the use of the Website, you can check the content of your cart at any time by clicking on the “Your cart”
button at the top of the page. This gives you the opportunity to remove items from your cart or change the desired
quantity. After clicking on the “Update cart” button, the system displays the information corresponding to the data
you have changed, including the price of the Products added to your cart.
If you do not wish to select any more items, you can carry on with your purchase by clicking on the “Proceed to
checkout” button.
Providing customer data
After clicking on the “Proceed to checkout” button, the content of the cart will be displayed, as well as the full
purchase price to be paid in the case you purchase the selected Products. Please select an option in the “Delivery
options” box, depending on whether you want to collect the ordered Products yourself (pick-up) or request delivery.
If you select delivery, the system will indicate the delivery fee to be paid in the case you place the order.
You can enter your email address in the “User details” text box, and your full name, address, and phone number in
the “Billing details” text box. In the “Delivery details” text box, the system will automatically store the data provided in
the “Billing details” box. If you request delivery to a different address, please un-tick the appropriate box. You can
enter further details in the “Additional details” text box.
Reviewing your order
After filling in the above text boxes, you can proceed with the order process by clicking on the “Continue” button, or
you can delete/modify the data entered previously by clicking on the “Cancel” button, and you can return to the
content of the cart. After clicking on “Continue”, you will arrive to the “Order review” page. The summary of the data
provided previously will be displayed here, including the content of your cart, the user, billing, and delivery details,
8. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
and the amount to be paid (you can no longer change these data unless you click on the “Back” button).
Finalizing the order (making an offer)
If you have made sure that your cart contains the Products you wish to purchase and that your data have been
entered correctly, you may finalize your order by clicking on the „Pay Now” button. Information entered on the
Website do not qualify as an offer made by the Seller to conclude a contract. In the case of the orders under this
GTC, you qualify as an offeror.
By clicking on the „Pay Now” button, you expressly acknowledge that your offer is to be considered made, and your
statement, provided that it is confirmed by the Seller in accordance with this GTC, entails a payment obligation. You
will be bound by your offer for a period of 48 hours. If your offer is not confirmed by the Seller in accordance with
this GTC within 48 hours, the binding period of your offer will expire.
Processing the order, conclusion of the contract
You can place your order at any time. The Seller will confirm your offer on the business day following the day you
sent your offer at the latest. The contract will be concluded at the time when the confirmation email sent by the
Seller becomes available to you in your email system.
Unclaimed packages
If the Buyer does not accept the Goods ordered and handed over for delivery and does not notify the Seller of his
intention to cancel within 14 days without the justification provided by law, he is in breach of his contract with the
Seller, according to which he is obliged to accept the Goods and thereby accept the Seller's fulfillment. In this case,
the Seller will attempt to re-deliver the Goods, if he can coordinate this with the Buyer, but may make the re-delivery
subject to the payment of a delivery fee. If the repeated delivery is unsuccessful, or it cannot be agreed with the
Buyer because the Buyer refuses to cooperate, the Seller is entitled to terminate the contract with the Buyer with
immediate effect due to the breach of contract and to enforce the cost of the unsuccessful delivery and return as a
penalty to the Buyer. To terminate the contract, the parties accept the use of the e-mail used by the Buyer at the time
of ordering as a form of communication and state that the date of notice of termination is the time when the
termination letter becomes available in the Buyer's e-mail account.
Payment methods
Bank transfer
You may pay the consideration payable for the Products by bank transfer.
Account holder: PALMA Trading Kft.
IBAN: BE68967166381234
SWIFT: TRWIBEB1XXX
Bank card payments
In our online shop, you can pay quickly and securely by bank card. Service provided by Shopify Payments.
Delivery methods, delivery fees
9. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
Express One courier service
Your package will be delivered by Express One courier service. For further information and package tracking please
visit the website: https://tracking.expressone.hu/
Minimum Maximum Delivery fee
0 EUR 100 EUR 15 HUF
100 EUR ∞ Free
Deadline for performance
The general deadline set for the fulfilment of the order is a maximum of 10 days of the confirmation of the order. In
the event of the Seller’s delay, the Buyer is entitled to set an additional deadline. If the Seller fails to meet the
additional deadline, the Buyer may withdraw from the contract. Delivery deadlines that may differ from the general
delivery deadline are always indicated for each delivery method.
Reservation of rights, ownership clause
If you previously ordered Products but failed to take them over or pick them up (not including any case when you
exercised your right of withdrawal), or if they were returned to the Seller with the indication “Unclaimed”, then the
Seller will only fulfil your order provided that you pay the full purchase price and the delivery charges in advance.
The Seller may withhold the delivery of the Product until it is satisfied that the price of the Products has been
successfully paid by using the electronic payment solution (including the case when the price of the Products is paid
by bank transfer and the Buyer transfers the purchase price in the currency of the Buyer’s Member State, and the
Seller does not receive the full amount of the purchase price and delivery fee due to conversion costs, and other
bank commissions and costs). If the price of the Product has not been fully paid, the Seller may call on the Buyer to
supplement the purchase price.
Selling across borders
The Seller does not differentiate between customers within Hungary and those outside the European Union when
using the Website, i.e. it does not restrict customers' access to the Website based on their citizenship, place of
residence or place of establishment.
The provisions of this GTC will apply also to purchases outside Hungary, noting that for the purpose of this section,
“Buyer” means a consumer who is a citizen or resident of a Member State or a business established in a Member
State, and buys products or uses services within the European Union for the sole purpose of end use. “Consumer”
means a natural person acting outside the scope of their commercial, industrial, craft or professional activities.
The language of the communication and purchase is primarily Hungarian, the Seller is not obliged to communicate
with the Buyer in the language of the Buyer’s Member State.
The Seller is not obliged to comply with the non-contractual requirements, such as labelling or sector-specific
requirements, prescribed in the national law of the Buyer’s Member State in relation to the relevant Products, or to
inform the Buyer of these requirements.
Unless provided otherwise, the Seller applies the VAT prescribed in Hungary for each Product.
The Buyer may exercise their remedies in compliance with this GTC.
If electronic payment solution is used, the payment will be made in the currency specified by the Seller,
The Seller may retain the delivery of the Product until it is satisfied that the price of the Products and the delivery fee
has been fully and successfully paid by using the electronic payment solution (including the case when the price of
the Products is paid by bank transfer and the Buyer transfers the purchase price (delivery fee) in the currency of the
10. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
Buyer’s Member State, and the Seller does not receive the full amount of the purchase price and delivery fee due to
conversion costs, and other bank commissions and costs). If the price of the Product has not been fully paid, the
Seller may call on the Buyer to supplement the purchase price.
In order to ensure the delivery of the Product, the Seller provides non-Hungarian Buyers with the same delivery
options as Hungarian Buyers.
If, pursuant to the GTC, the Buyer has the option to request the delivery of the Product within the territory of Hungary
or the territory of any other EU Member State, non-Hungarian Buyers may also opt for any delivery method indicated
in the GTC.
If, in compliance with the GTC, a Buyer may choose the pick-up option to collect the Product, non-Hungarian Buyers
may also choose that option.
Otherwise, the Buyer may request to organise the transport of the Product at their own cost. Hungarian Buyers are
not entitled to choose that option.
The Seller will fulfil the order after the payment of the delivery fee, and if the Buyer fails to pay the delivery fee to the
Seller or if the Buyer does not organise the transport of the Product themselves until a pre-set date, the Seller will
terminate the contract and refund the purchase price paid in advance to the Buyer.
11. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
Consumer information
Information on the right of termination by natural person Buyers
Pursuant to item 3 of paragraph (1) of section 8:1 of the Civil Code of Hungary, only natural persons acting outside
the scope of their profession, occupation, or business activity qualify as consumers, thus, legal persons are not
entitled to exercise the right of withdrawal without justification.
Pursuant to section 20 of Government Decree 45/2014 (II. 26.), consumers have the right of withdrawal without
justification. Consumers may exercise their right of withdrawal within a certain time limit, which commences
a) in the case of contracts for the sale of Products,
aa) at the date when the Product,
ab) in the case of the sale of more than one Product, where each Product is delivered at a different time, when the
Product last delivered
is received by the consumer or a third person, other than the carrier, designated by the consumer, where such time
limit is 30 days.
The time limit for withdrawal laid down in Government Decree 45/2014. (II. 26.) is 14 days, and the additional time
limit for withdrawal is undertaken voluntarily by the Seller in this GTC, in addition to the time limit prescribed by law.
The provisions in this section are without prejudice to the consumer’s right to exercise their right of withdrawal laid
down in this section also within the period between the day of the conclusion of the contract and the day of the
receipt of the Product.
If the offer for concluding a contract was made by the consumer, the consumer shall have the right to withdraw from
the offer, which terminates the binding period of the offer for the conclusion of the contract.
If the Seller has not informed the consumer about the deadline and other conditions for exercising the right of
withdrawal (especially those contained in § 22 of the Government Decree), as well as the sample declaration
according to Annex 2, the withdrawal deadline written above will be extended by 12 months. If the Seller has
provided the consumer with information regarding the exercise of the right of withdrawal within 12 months of the
expiry of the withdrawal period, the period open for withdrawal or cancellation expires on the 14th day from the date
of communication of this information.
Statement of withdrawal, exercising the consumer’s right of withdrawal or
termination
The consumer may exercise their right under section 20 of Government Decree 45/2014 (II. 26.) by a clear statement
in such regard or by using the sample declaration which can be downloaded also from the Website.
Validity of the consumer’s statement of withdrawal
The right of withdrawal is to be considered timely exercised if the statement is sent by the consumer within the
appropriate time limit. The time limit is: 30 days.
In the case of written withdrawal or termination, it is sufficient to send the withdrawal or termination statement
within 14 days.
The time limit for withdrawal laid down in Government Decree 45/2014. (II. 26.) is 14 days, and the additional time
limit for withdrawal is undertaken voluntarily by the Seller in this GTC, in addition to the time limit prescribed by law.
The burden of proving that the consumer has exercised their right of withdrawal in accordance with this provision
rests with the consumer.
After its receipt, the Seller is obliged to confirm the Buyer’s statement of withdrawal on an electronic data medium.
12. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
The Seller’s obligations in the event of the consumer’s withdrawal
The Seller’s obligation to refund
If, in line with section 22 of Government Decree 45/2014 (II. 26.), the consumer withdraws from the contract, the
Seller shall refund the full amount paid by the Buyer as consideration within 14 days, including the costs incurred in
connection with the performance, such as the delivery fee. Please note that this provision does not apply to
additional costs incurred as a result of choosing a delivery option other than the least expensive standard mode of
delivery.
The manner of fulfilling the Seller’s refund obligation
In the event of withdrawal or termination exercised in line with section 22 of Government Decree 45/2014 (II. 26.),
the Seller refunds the amount repayable to the consumer by using the same payment method that was used by the
consumer. With the express consent of the consumer, the Seller may use a different payment method, but the
consumer may not be charged any additional fees as a result. The Seller will not be liable for any delay arising from
the incorrect and/or inaccurate indication of the bank account number or mailing address by the consumer.
Additional costs
If the consumer has expressly chosen a delivery option other than the least expensive standard mode of delivery, the
Seller will not be obliged to refund the costs incurred as a result of that choice. In such cases, our refund obligation
will only include the indicated standard delivery fees.
Right to withhold performance
The Seller may withhold the amount payable to the consumer until the consumer has returned the Product of proven
beyond doubt that they have returned it; out of these two dates, the earlier is to be taken into account. We are unable
to accept consignments sent by cash on delivery or addressee pays service.
The consumer’s obligations in the event of their withdrawal or termination
Returning the Product
If, in line with section 22 of Government Decree 45/2014 (II. 26.), the consumer withdraws from the contract, they
are obliged to return the Product, or to hand the Product over to the Seller or to the person designated by the Seller
to accept Products, without delay but no later than within fourteen days of giving notice of the withdrawal. The
return obligation is to be considered fulfilled timely if the consumer dispatches the Product before the expiry of the
time limit.
Bearing the direct costs incurred in connection with the return of the Product
The direct costs of returning the Product are borne by the consumer. The Product is to be sent to the Seller’s
address. If the Seller also sells the Goods at the business premises and the consumer exercises his right of
withdrawal in person at the business premises, he is entitled to return the goods to the business at the same time. If,
after the beginning of the performance, the consumer terminates the contract for the provision of services
concluded off-premises or as a distance contract, they are obliged to pay the Business a fee commensurate with the
service performed up to the date of giving notice of the termination. Such commensurate amount payable by the
consumer is to be determined based on the total amount of consideration set out in the contract by adding the
applicable taxes. If the consumer proves that the total amount determined in such a way is excessively high, the
commensurate amount is to be calculated based on the market value of the services performed up to the date of the
termination of the contract. Please note that we are unable to accept consignments sent by cash on delivery or
addressee pays service.
13. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
Consumer liability for depreciation
The consumer is liable for the depreciation resulting from any use exceeding the use necessary to determine the
nature, properties and operation of the Product.
The right of withdrawal cannot be exercised in the following cases
The Seller expressly notes that you may not exercise your right of withdrawal in the cases listed in paragraph (1) of
section 29 of Government Decree 45/2014 (II.26.):
a. after the full performance of the service, however, if a payment obligation is established by the contract for
the consumer, this exception may only be relied on if, prior to the commencement of the performance, the
consumer expressly consented to and acknowledged the fact that they will lose their right of withdrawal as
soon as the contract is fully performed by the Business;
b. with regard to Products or services the price or fee of which depend on the fluctuation of the financial
market which cannot be influenced by the Business and which is possible even during the time limit set for
the exercise of the right of withdrawal;
c. in the case of non-premanufactured Products that have been produced based on the instructions and
express request of the consumer, or in the case of Products that clearly have been tailored to the consumer;
d. in the case of perishable Products or Products with short durability;
e. in the case of Products with closed packaging, which cannot be returned once opened after delivery due to
health protection or hygienic reasons;
f. in the case of Products which, due to their nature, are inseparably mixed with other Products after delivery;
g. in the case of alcoholic beverages whose actual value depends on the fluctuation of the financial market
which cannot be influenced by the Business, and whose price was agreed upon by the parties when the sales
contract was concluded, but the contract will only be performed after the thirtieth day from the conclusion of
the contract;
h. in the case of contracts for services where the Business contacts the consumer at the express request of the
consumer in order to carry out urgent repair or maintenance work;
i. with regard to the sale and purchase of audio and video recordings in sealed packaging, or copies of
computer software, if the consumer has opened the packaging after delivery;
j. with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
k. in the case of contracts concluded at a public auction;
l. with the exception of housing services, in the case of contracts for the provision of accommodation,
transport, car rental, catering services or for services related to leisure activities, if a deadline or time limit
was set for the performance in the contract;
m. with regard to digital content provided on a non-physical data carrier, if the Seller has commenced its
performance with the express, prior consent of the consumer, and if the consumer, simultaneously with
giving that consent, acknowledged the fact in a statement that they will lose the right of withdrawal as soon
as the performance is commenced, and the Business has sent a confirmation to the consumer.
Information on product liability and implied warranty with regard to the guarantee
of conformity of the Products in the case of consumer contracts
This section of the consumer information has been drafted on the basis of paragraph (3) of section 9 of Government
Decree 45/2014 (II.26.), with regard to annex No. 3 therein.
This Consumer Information only applies to Buyers who qualify as consumers, the rules applicable to non-consumer
Buyers are included in a separate chapter.
Requirement of contractual performance in the case of consumer contracts
14. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
Requirement of contractual performance in general in the case of products and products containing digital
elements sold under a consumer contract
At the time of the performance, the Products and the performance shall meet the requirements prescribed in
Government Decree 373/2021 (VI.30.).
For the performance to be contractual, the Product serving as the subject matter of the contract shall
comply with the description, quantity, quality, and type set out in the contract, it shall have the functionality,
compatibility, interoperability, as well as other properties determined in the contract
be suitable for any purpose specified by the consumer, which the consumer brought to the Seller’s attention
at the latest when the contract was concluded, and which the Seller accepted
have all the accessories and user manuals specified in the contract, including instructions for
commissioning, instructions for installation, and customer service support, and
provide the updates determined in the contract.
For the performance to be contractual, the Product serving as the subject matter of the contract shall also
be suitable for the purposes laid down for the same type of Products by law, technical standards, or, in the
absence of technical standards, by the governing code of conduct
comply with the quantity, quality, performance and other properties that the consumer can reasonably
expect, particularly as regards functionality, compatibility, accessibility, continuity and safety, which is usual
for the same type of goods, taking into account the public statements, especially those made in an
advertisement or on a label, by the Seller, its representative or any other persons involved in the sales chain
about the specific properties of the Products
have all the accessories and instructions that the consumer can reasonably expect, including packaging and
installation instructions, and
comply with the properties and description of the Product presented as a sample or model, or made
available as a trial version by the Business prior to the conclusion of the contract.
The Product does not have to comply with the aforementioned public statements, if the Seller proves that
it was not and did not have to be aware of the concerned public statement
the concerned public statement was appropriately corrected until the time when the contract was concluded,
or
the concerned public statement could not affect the rightsholder’s decision to enter into the contract.
Requirement of contractual performance in the case of the sale of products under a consumer contract
The Seller’s performance is defective if the defect of the product results from unprofessional commissioning,
provided that
a) commissioning forms a part of the sales contract and it was carried out by the Seller or liability is borne by the
Seller in that regard; or
b) commissioning had to be carried out by the consumer, and the unprofessional commissioning results from the
shortcomings of the instructions for commissioning provided by the Seller or, in the case of Products containing
digital elements, by the provider of digital content or digital services.
If, pursuant to the sales contract, the commissioning of the product is carried out by the Seller or liability is borne by
the Seller in that regard, then performance is to be considered completed by the Seller upon the completion of the
commissioning.
If, in the case of a Product containing digital elements, the sales contract prescribes that the digital content or digital
services are to be provided continuously for a definite period, the Seller shall be liable for the defect of the product
related to the digital content if the defect arises or becomes detectable within two years of the delivery of the
product in the case of a continuous service provided for a period that does not exceed two years.
15. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
Requirement of contractual performance in the case of the sale of products containing digital elements under a
consumer contract
In the case of products containing digital elements, the Seller shall ensure that the consumer is informed of and
provided with the updates concerning the digital content of the product or the digital service related to it, including
security updates, where the updates are necessary for the maintenance of the contractual nature of the product.
The Seller shall ensure the availability of the updates for a period
that can be reasonably expected by the consumer based on the type and purpose of the product and the
digital elements, as well as on the individual circumstances and the nature of the contract if the sales
contract prescribes one-time provision of the digital content or digital service; or
of two years of the delivery of the product, in the case of continuous service for a period not exceeding two
years, if the sales contract prescribes the continuous provision of the digital content for a definite period.
If the consumer, within a reasonable time limit, fails to install the updates made available, the Seller will not be liable
for the defect of the product provided that the defect results exclusively from the lack of the relevant update,
provided also that
a) the Seller informed the consumer of the availability of the update and the consequences of the consumer’s failure
to install it; and
b) the consumer’s failure to install the update or the defective installation of the update by the consumer is not
attributable to the shortcomings of the instructions for installation provided by the Seller.
No defective performance can be established if the consumer, upon the conclusion of the contract, received
separate information about that a certain property of the product differs from the properties prescribed herein, and
that difference was separately and expressly acknowledged by the consumer at the conclusion of the contract.
Contractual performance requirements for digital content sold under a consumer contract in case of sale
The Seller supplies and provides the digital content to the consumer. The parties are different in the absence of his
agreement, the Seller without undue delay after the conclusion of the contract provides the consumer with the latest
digital content available at the time of signing the contract version.
The service is deemed completed if the digital content or - it is for it required for access or suitable for downloading -
any solution for the consumer, or on a physical or virtual device selected by the consumer for this purpose.
The Seller must ensure that the consumer is notified that the digital content is such updates - including security
updates - that are digital content or digital are necessary to maintain the contractual nature of the service, as well as
receive them.
If, based on the contract, the digital content is provided for a specified period of time takes place continuously, with
regard to the digital content, the compliance of the performance with the contract a must be provided during the
entire duration of the contract. If the consumer does not install within a reasonable period of time provided by the
Seller updates, the Seller is not responsible for the error of the service if it is only the relevant update arising from its
lack of application, provided that
the Seller informed the consumer about the availability of the update and the installation by the consumer
about the consequences of its failure; and
failure to install the update by the consumer or the update by the consumer incorrect installation is not due
to the incompleteness of the installation instructions provided by the Seller can be attributed.
Defective performance cannot be established if the consumer is provided with separate information when
concluding the contract received that a specific property of the digital content differs from that specified here
requirements, and when the contract is concluded, the consumer must explicitly state this deviation accepted.
The Seller performs incorrectly if the fault of the digital content service is that the consumer is digital stems from its
unprofessional integration into its environment, provided that the integration of the digital content was carried out by
16. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
the Seller, or the integration was carried out by the Seller carried out under his responsibility; obsession digital
content must be integrated by the consumer, and unprofessional integration by the Seller was caused by
deficiencies in the integration instructions provided by
If the contract is for digital content or digital service for a specified period of time has continuous service,
the Seller is responsible for the digital content for a fault, if the fault occurs during the period specified in the
contract, or becomes recognizable.
If the contract is for a one-time service or a series of individual service acts has until proven otherwise, it
must be assumed that from the date of performance one within a year, the defect recognized by the
consumer already existed at the time of performance. It doesn't perform at the same time, the Seller is at
fault if he proves that the consumer's digital environment is not compatible with the technical requirements
of the digital content or digital service and the contract informed the consumer in a clear and
comprehensible manner prior to its conclusion.
The consumer is obliged to cooperate with the Seller so that the Seller - the technical from the point of view of the
devices available and requiring the least intervention for the consumer using it - you can make sure that the cause of
the error is the consumer's digital environment. If the consumer does not comply with this cooperation obligation
after the Seller informed about the obligation in a clear and comprehensible manner before the conclusion of the
contract, the consumer bears the burden of proving that the defect recognized within one year of completion already
existed at the time of completion, obsession the service affected by an error recognized during the contractual
period, the service during the period of performance according to the contract, it was not in accordance with the
contract.
Implied warranty
In which cases can you exercise your implied warranty rights?
In the event of defective performance by the Seller, you can assert an implied warranty claim in accordance with the
provisions of the Civil Code of Hungary and, in the case of a consumer contract, of Government Decree 373/2021
(VI.30.).
What rights do you have based on your implied warranty claim?
According to your choice, you can assert the following implied warranty claims:
You can request either repair or replacement, unless compliance with that warranty right is impossible or would
result in disproportionate expenses on the part of the Seller compared to the alternative remedy. If you did not or
could not request repair or replacement, you can ask for a commensurate reduction in the price, or, as a last resort,
you may rescind the contract.
You are entitled to switch from the warranty right you have selected to another, but you shall cover the cost of the
modification unless it was justified or made necessary by the Seller’s conduct.
In the case of a consumer contract, in the absence of proof to the contrary, any defect detected within one year of
the delivery of the product or product containing digital elements shall be presumed to have existed at the time of
the delivery, unless this presumption is incompatible with the nature of the product or the defect.
In the case of second-hand Products, the warranty and guarantee rights depart from the general rules. Defective
performance may occur also in the case of second-hand Products, but the circumstances based on which the
consumer could expect the occurrence of certain defects shall be taken into account. Due to obsolescence, the
occurrence of certain defects become more and more frequent, and, as a result of that, it cannot be expected that a
second-hand Product can be of the same quality as a newly purchased product. Therefore, the Buyer can assert their
warranty rights only with regard to shortcomings beyond defects that result from the second-hand nature of the
Product and which arise regardless of such nature. If the second-hand Product is defective and the Buyer qualifying
as a consumer received information on that defect upon the purchase, then the Service Provider will not be liable for
the defect.
17. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
The Seller may refuse to bring the product into conformity with the contract if repair or replacement would be
impossible or would result in disproportionate expenses on the part of the Seller, taking all circumstances into
account, including the value represented by the product in perfect condition and the gravity of the breach of
contract.
The consumer, in accordance with the gravity of the breach of the contract, may claim commensurate reduction in
the consideration or even terminate the sales contract if
the Seller failed to carry out the repair or replacement, or it has carried out the repair or replacement but it
failed, in full or in part, to meet the following conditions:
the Seller shall take back the replaced product at its own expense
if the repair or replacement requires the removal of a product which, in accordance with the nature
and purpose of the product, was commissioned before the defect became detectable, then the
obligation to carry out the repair or replacement shall include the removal of the non-compliant
product and the commissioning of the replacement or repaired product, or the bearing of the costs of
such removal and commissioning.
the Seller refused to bring the product into conformity with the contract
a repeated defect occurs in the performance, despite the fact that the Seller attempted to bring the product
into conformity with the contract
the gravity of the breach is so significant that it justifies immediate reduction of the price or immediate
termination of the sales contract, or
the Seller did not undertake to bring the product into conformity with the contract, or it is clear from the
circumstances that the business will not bring the product into conformity with the contract within a
reasonable time or without significant damage to the consumer’s interests.
If the consumer wishes to terminate the sales contract by reference to defective performance, the burden of proving
the insignificant nature of the defect rests with the Seller.
The Consumer has the right to withdraw the remainder of the purchase price in full or in part, in accordance with the
gravity of the breach of the contract, until the Seller fulfils its obligation related to the conformity of the performance
with the contract and the defective performance.
As a general rule
the Seller shall return the replaced product at its own expense
if the repair or replacement requires the removal of a product which, in accordance with the nature and
purpose of the product, was commissioned before the defect became detectable, the obligation to carry out
the repair or replacement shall include the removal of the non-compliant product and the commissioning of
the replacement or repaired product, or the bearing of the costs of such removal and commissioning.
The reasonable time limit for repairing or replacing the product shall be calculated from the time when the
Consumer notified the business of the defect.
The consumer shall make the product available to the business so that it can carry out the repair or replacement.
The reduction of the consideration qualifies as commensurate if its amount is equal to the difference between the
value of the product that the Consumer would receive if the Seller’s performance was contractual and the value of
the product actually received by the Consumer.
The Consumer’s implied warranty right to terminate the sales contract can be exercised by a legal statement
addressed to the Seller expressing the decision on the termination.
If the defective performance concerns only a certain part of the product delivered under the contract, and the
conditions for exercising the right to terminate the contract are fulfilled with regard to that part, then the Consumer
may terminate the sales contract with regard only to the defective product, however, they may also terminate the
sales contract with regard to any other product acquired together with the defective product if it cannot be
reasonably expected from the Consumer to keep only the products in conformity with the contract.
18. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
If the Consumer terminates the sales contract in full or with regard to a part of the products delivered under the
sales contract,
the Consumer shall return the concerned product to the Seller at the Seller’s expense, and
the Seller shall immediately refund to the Consumer the purchase price paid with regard to the concerned
product, as soon as the Seller receives the product or a proof of the return of the product.
Within what time limit can you assert your implied warranty claim?
In the case of used Goods sold by the Seller through its Website, the period for enforcing the right to a warranty is 1
year, which starts on the day of performance (transfer).
If the used Goods are defective and the Buyer, who is a Consumer, was informed of this at the time of purchase, the
Seller is not liable for the known defect.
The Seller is obliged to record the warranty claim reported by the consumer and must immediately and verifiably
provide a copy of it to the consumer.
If the Selling Company is unable to state its position on the feasibility of the consumer's warranty claim upon its
notification, it is obliged to notify the consumer of its position - in the event of rejection of the claim, the reason for
the rejection and the possibility of contacting a conciliation body - within five working days, in a verifiably manner.
The Seller must strive to carry out the repair or replacement within a maximum of fifteen days. If the duration of the
repair or replacement exceeds fifteen days, the Seller is obliged to inform the consumer of the expected duration of
the repair or replacement.
Against whom can you assert your implied warranty claims?
You can assert your implied warranty claim against the Seller.
What other conditions are there for asserting your implied warranty claim?
For asserting your implied warranty claim within one year of the performance, there are no conditions other than
reporting the defect provided that you prove that the Product was supplied by the Seller. However, after the expiry of
the one-year period commencing with the performance, you are obliged to prove that the defect you detected had
already existed at the time of the performance.
Product liability
In which cases can you exercise your product liability rights?
In the event of the defect of a tangible property (Product), according to your choice, you can assert the implied
warranty claims or product liability claims.
What rights do you have based on your product liability claim?
As a product liability claim, you may only request the repair or replacement of the defective Product.
In which cases does the Product qualify as defective?
A product qualifies as defective if it does not meet the quality requirements effective at the time it was placed on the
market or if it does not have the properties included in the description provided by the manufacturer.
Within what time limit can you assert your product liability claim?
You can assert your product liability claim within two years of the time when the Product was placed on the market
by the manufacturer. After the expiry of that time limit, you lose your right to assert a product liability claim.
19. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
Against whom and under what other conditions can you assert your product liability claim?
You can only assert your product liability claim against the manufacturer or distributor of a tangible thing. Upon
asserting a product liability claim, you will have to prove the defect of the Product.
In what cases is the manufacturer (distributor) exempt from product liability obligation?
The manufacturer (distributor) will only be exempt from its product liability obligations if it is able to prove that:
it did not manufacture the Product or it did not place the Product on the market as part of its business
activities, or
according to the state of the art, the defect was not detectable at the time of placing the Product on the
market, or
the defect of the Product results from the application of laws or regulatory provisions prescribed by the
authorities.
The manufacturer (distributor) has to prove only one of the above causes.
Please note that you cannot assert an implied warranty claim and a product liability claim simultaneously, parallel
with one another on the basis of the same defect. However, in the case of successfully asserted implied warranty
claim, you can assert your product liability claim against the manufacturer as regards the replaced Product or its
repaired parts.
Guarantee
The Seller does not distribute products subject to a warranty, the products it distributes are not covered by Act No.
151/2003 (IX.22.) on the mandatory warranty for certain durable consumer goods.
Information on product liability and implied warranty with regard to the guarantee
of conformity of the Products in the case Buyers not qualifying as consumers
General rules of implied warranty rights
A Buyer not qualifying as a consumer can assert, according to their choice, the following implied warranty claims:
You can request either repair or replacement, unless compliance with the warranty right of your choice is impossible
or would result in disproportionate expenses on the part of the Seller compared to the alternative remedy. If you did
not or could not request repair or replacement, you can ask for a commensurate reduction in the consideration, you
can repair the defect yourself or have it repaired at the Seller’s expense, or, as a last resort, you may withdraw from
the contract.
You are entitled to modification unless it was justified or made necessary by the Seller’s conduct.
In the case of second-hand Products, the warranty and guarantee rights depart from the general rules. Defective
performance may occur also in the case of second-hand Products, but the circumstances based on which the
consumer could expect the occurrence of certain defects shall be taken into account. Due to obsolescence, the
occurrence of certain defects become more and more frequent, and, as a result of that, it cannot be expected that a
second-hand Product can be of the same quality as a newly purchased product. Therefore, the Buyer can assert their
warranty rights only with regard to shortcomings beyond defects that result from the second-hand nature of the
Product and which arise regardless of such nature. If the second-hand Product is defective and the Buyer qualifying
as a consumer received information on that defect upon the purchase, the Service Provider will not be liable as
regards that defect.
In the case of buyers not qualifying as consumers, the time limit for asserting implied warranty claims is 1 year
commencing on the day of the performance (delivery).
Product liability and Guarantee
20. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
Only buyers qualifying as consumers shall have product liability rights and rights arising from mandatory guarantee.
If the Seller provides voluntary guarantee for the Product, it shall indicate that separately in the course of the
purchase of the Product.
If the manufacturer provides manufacturer’s guarantee that cover also buyers not qualifying as consumers, then
such claims can be asserted directly against the manufacturer.
Special rules for micro, small and medium-sized enterprises
The provisions of this section shall apply exclusively to micro, small and medium-sized enterprises (hereinafter:
SMEs) as defined in the Act on Small and Medium-Sized Enterprises and the Promotion of Their Development,
acting outside the scope of their profession, independent occupation or business activity.
Implied warranty for SMEs
Within what time limit can you assert your implied warranty claim?
You are obliged to report the defect after detecting it without delay. A defect reported within two months of its
detection shall be considered a defect reported without delay. However, please note that no implied warranty claim
can be asserted beyond the two-year limitation period commencing at the completion of the contract.
Against whom can you assert your implied warranty claims?
You can assert your implied warranty claim against the Seller.
What rights do you have based on your implied warranty claim?
According to your choice, you can assert the following implied warranty claims: You can request either repair or
replacement, unless compliance with that warranty right is impossible or would result in disproportionate expenses
on the part of the Seller compared to the alternative remedy. If you did not or could not request repair or
replacement, you can ask for a commensurate reduction in the price, or, as a last resort, you may rescind the
contract.
For asserting your implied warranty claim within six months of the performance, there are no conditions other than
reporting the defect provided that you prove that the Product was supplied by the Seller. However, after the expiry of
the six months period commencing with the performance, you are obliged to prove that the defect you detected had
already existed at the time of the performance.
Product liability for SMEs
In which cases can you exercise your product liability rights?
In the event of the defect of a tangible property (Product), according to your choice, you can assert the implied
warranty claims or product liability claims.
What rights do you have based on your product liability claim?
As a product liability claim, you may only request the repair or replacement of the defective Product.
Within what time limit can you assert your product liability claim?
You can assert your product liability claim within two years of the time when the Product was placed on the market
by the manufacturer. After the expiry of that time limit, you lose your right to assert a product liability claim.
Against whom and under what other conditions can you assert your product liability claim?
You can only assert your product liability claim against the manufacturer or distributor of a tangible thing. Upon
asserting a product liability claim, you will have to prove the defect of the Product.
In what cases is the manufacturer (distributor) exempt from product liability obligation?
The manufacturer (distributor) will only be exempt from its product liability obligations if it is able to prove that:
it did not manufacture the Product or it did not place the Product on the market as part of its business
activities, or
according to the state of the art, the defect was not detectable at the time of placing the Product on the
21. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator
Domain www.palmachocolate.com
E-mail info@palmachocolate.com
Phone +36 20 555 2020
Company PALMA Trading Kft.
market, or
the defect of the Product results from the application of laws or regulatory provisions prescribed by the
authorities.
The manufacturer (distributor) has to prove only one of the above causes.
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22. Effective as of the following date: 2026.03.20. Made with the Fogyasztó Barát GTC generator